FAQ    

COVID-19 Restrictions

  • What COVID guidelines and protocols will be implemented at the 2022 Steadfast Convention? 

    Steadfast Group is closely monitoring the COVID situation and will follow the latest advice and guidelines provided by the Australian Department of Health, SA Health and the World Health Organisation.

     

    To provide confidence and ensure a safe environment for all delegates, sponsors and staff the Adelaide Convention Centre has developed a comprehensive COVID Management Plan, which has been approved by the South Australian Government.  For further information on Adelaide Convention Centre’s COVID safety measures please visit their website.   

     

    Please play your part and help us be COVID safe by practising proper hand hygiene; adhering to physical distancing measures; and staying home if you feel unwell.

  • Am I required to be double vaccinated for COVID to attend the 2022 Steadfast Convention?
    Steadfast is adhering to the COVID safety plans of the Adelaide Convention Centre and Adelaide Oval venues where we are hosting events as part of the 2022 Steadfast Convention. Steadfast has received confirmation that all delegates must be double vaccinated to attend an event at either venue.

     

  • Is there a COVID check-in process?

    The South Australian Government has introduced COVID SAfe Check-In, to enhance contact tracing and keep the community COVID safe.

    You will need to download the mySA Gov app from Google Play or the App Store on your smart phone. In the mySA GOV app, select the COVID SAfe Check-In tile when you arrive at a business, venue or event, and follow the prompts to scan their unique QR code and check in.

    You are not required to login or sign up for a mySA GOV account to use the COVID SAfe Check-In. You also do not need to provide a driver’s licence or vehicle registration details to use it.

    For further information refer to the COVID SAfe Check-In from the SA Government. 

     
  • If the 2022 Steadfast Convention is cancelled will Steadfast network brokers receive a refund? 

    Yes, Steadfast network brokers will receive a full refund on their registration if the 2022 Steadfast Convention is cancelled due to changes in the guidelines set out by the Australian Government and health authorities regarding COVID. Refunds will not be provided on any flights, accommodation, or other expenses. Please also refer to the registration Terms & Conditions. Sponsors and Exhibitors will not be entitled to a refund as outlined in their Terms & Conditions.

  • I have purchased a ticket to attend the Steadfast Convention and have since contracted COVID and not able to travel, can I receive a refund?

    Our normal refund policy as outlined in the Terms and Conditions of registration (for brokers) apply.

  • If I am a close contact of a COVID case and need to self-isolate can I receive a refund? 

    Our normal refund policy as outlined in the Terms and Conditions of registration (for brokers) apply.

  • If border restrictions change and Steadfast network brokers are not allowed to travel to attend the Steadfast Convention, will we receive a refund?

    Steadfast Group will continue to closely monitor the guidelines set by the South Australian Government regarding border restrictions. Should the border restrictions close from your state or country at the time of the event, and you are a Steadfast network broker you will be entitled to a full refund of your registration pass. Refunds will not be provided on any flights, accommodation, or other expenses. Please also refer to the registration Terms & Conditions. For sponsors and exhibitors please refer to your Terms & Conditions. 

Health & Safety

  • Health & safety advice and tips
    Steadfast takes the safety of our staff and guests seriously. As such, below are some tips on how to stay healthy and be vigilant with your personal hygiene throughout the Convention.
  • Good practice tips for healthy hygiene

    - covering coughs and sneezes with disposable tissues or clothing, or coughing/sneezing into your elbow
    - disposing of used tissues appropriately in a bin
    - washing hands with soap and water and drying them thoroughly or using hand sanitiser:
    - before eating or handling food
    - after using the toilet
    - after coughing, sneezing, or blowing your nose. 

  • Tips for drinking responsibly

    It’s also important to stay hydrated and drink plenty of water throughout the Convention. Limit your intake of tea, coffee or alcohol if you are feeling dehydrated. 

    Here are some good practice tips on responsible drinking:

    - eat before or during drinking.
    - have some food in your stomach which slows down the absorption rate of alcohol.
    - know the standard strength of each drink which is equal to 10g of alcohol.
    - keep track of how many drinks you've had in a specific time period.
    - know your limits.

    Importantly, if you start to feel unwell, call your doctor, the nearest hospital emergency department or healthdirect on 1800 022 222.

Gala Dinner

  • I can no longer attend the dinner. How do I cancel my booking and get a refund?
    Unfortunately, as per our terms and conditions, no refunds are available.

General

  • Can I earn CPD points from attending sessions during the convention?

    CPD certificates for convention delegates will be made available after the convention has been held. They will be available in the ‘Events’ area of the broker website under ‘My Points’.  

    Steadfast Contact: Carol Gobrial – carolg@steadfast.com.au – 02 9495 6554

  • Do I need to wear my lanyard to all events?

    Yes, you do. It will provide you access to day sessions, marketplace, and evening events. You will not be granted access without it.

  • I have specific dietary requirements that I have indicated on my registration, where do I find my meals?

    For meals in the Marketplace, these will be in a specially marked, designated area. For the Welcome Function and Dinner, please identify yourself to the wait staff who will be aware and able to assist with your requirements.

  • What times can I access the marketplace?

    The Marketplace is open from 8:00am - 5:00pm Sunday and Monday, 8:00am - 3:00pm on Tuesday.

  • Who can attend the Sunday Broker Only sessions?

    The Sunday broker only session is open to the Steadfast Broker Network only. Those attending will need to seek permission from their Brokerage Principal before registering.

Registration

  • How do I register?

    Please follow the prompts on our website. If however you require assistance, please email events@steadfast.com.au.

  • I am trying to register multiple delegates. Due to a limit on our company credit card, I am unable to pay the full amount at this time. Can I receive an invoice?

     

    We will not be issuing invoices for convention registrations. If you are having issues paying for multiple delegates on a company credit card, we suggest you register your delegates across multiple payments.

    For example, if you want to register seven delegates and are unable to pay the total amount on credit card due to a credit limit, register four delegates in your first registration group, and three in your second group. We are able to link these bookings in our internal system.

  • Do you have discounted prices for accommodation in Adelaide?

    Yes we do. Please complete your registration online to view the discounted rates here. Rooms will be filled on a first-come-first-served basis.

  • What is included in my pass?

    Refer to the 'Registration Types' page for further information on your pass entitlements.

  • Is my ticket tax deductible?

    Convention fees and associated travel cost are most commonly tax deductible. Eligibility for tax deductions should be verified by your independent tax advisor.

  • Can I bring my partner to the convention?

    Yes, if you are an 'Early bird' or 'Full Paying Delegate', and you would like to bring your spouse/partner, please register them under the 'Accompanying Guest' pass option. Your partner will have access to Full Convention Sessions (Monday and Tuesday), Marketplace and Social Functions.

    Accompanying Guest tickets are only to be purchased by non-insurance attendees. No CPD points will given to anyone registered as an Accompanying Guest. 

  • Are children and animals able to attend the Convention?

    No children or animals (unless they are Service Dogs) will be permitted to attend any of the Steadfast Convention.

Steadfast
Convention

Adelaide 20 - 22 March