Speakers   Keynote and Breakout.

Keynote Speakers

Ben Crowe

Ben Crowe

Global Expert in Connection & Storytelling

Ben Crowe is Australia’s most in demand professional mentor and leadership coach, working with Athletes, CEO’s, Coaches, Teams & Executive teams in Australia and all over the world. His work involves helping people with their mindset on the field professionally with their perspective off the field personally, to find a balance between Confidence & Happiness, and Achievement with Fulfilment.

He currently works with the world’s number 1 tennis player and reigning Wimbledon champion Ash Barty, 7x time world surfing champion Stephanie Gilmore, Australian netball captain Caitlin Bassett, 14 x time Grand Slam champion Dylan Alcott, as well as the Australian men’s and women’s Cricket teams, and 3 x time AFL Premiers, Richmond Football Club since 2017.

This year (In 2021) he agreed to work with Melbourne City coach Patrick Kisnorbo, who last month became the first A League coach ever to win both the Premiership Plate and the Championship in his first year as coach.

 

Sue Houghton

Sue Houghton

Chief Executive Officer, Australia Pacific QBE Insurance Group

Sue Houghton brings more than two decades of experience in the Financial Services sector to her role leading QBE Australia Pacific.

An accomplished senior executive with a career spanning operations, finance and strategy, Sue is known for her sound judgment, deep industry knowledge and passion for purpose-driven leadership. Her successful track record driving positive change, championing customer-centred thinking, and cultivating diverse and high performing teams has earned her a reputation as one of the industry’s most highly regarded leaders.

Before joining QBE, Sue was Managing Director of Insurance for The Westpac Group. She has also held senior leadership and management roles at organisations including Wesfarmers Insurance, Insurance Group Australia and Arthur J Gallagher.

Sue is a member of the Champions of Change Coalition and is a Director and immediate past President of the Insurance Council of Australia.

Michael McQueen

Michael McQueen

Multi-award winning speaker, trend forecaster and bestselling author

Michael McQueen is a multi-award winning speaker, trend forecaster and bestselling author of nine books.

With clients including KPMG, Pepsi and Cisco, he has helped some of the world’s most successful brands navigate disruption and maintain momentum.

Michael is a regular commentator on TV and radio and his work has featured in publications ranging from the UK Daily Mail to Medium.com and the Huffington Post. In addition, Michael is a familiar face on the international conference circuit having shared the stage with the likes of Bill Gates, Dr. John Maxwell and Apple co-founder Steve Wozniak. 

Michael has spoken to over 500,000 people across 5 continents since 2004, and is known for his engaging, entertaining and practical conference presentations.

Having been formerly named Australia’s Keynote Speaker of the Year, Michael has been inducted into the Professional Speakers Hall of Fame.

 

Lovemore Ndou

Lovemore Ndou

South African-Australian former professional boxer

Three-time World Champion Boxer turned Lawyer.
 
As a child growing up in South Africa, Lovemore Ndou experienced poverty and the injustices of the apartheid system, witnessed atrocities committed against his family and community, was a victim of police brutality and saw his best friend gunned down in a street protest.
 
Yet, against all odds, Lovemore succeeded and rose through the ranks to become a three-time world boxing champion and then a successful lawyer, while making Australia his home.
 
He has been called “The Brainiest Boxer in History” courtesy of his extraordinary journey of self-education that has delivered seven university degrees. He now runs a successful Sydney legal firm in southern Sydney.
 
His extraordinary life story has recently been documented in the book TOUGH LOVE (New Holland).
 
A powerful public speaker, Lovemore’s story is one of inspiration, unshakeable hope and triumph.

 

Emma Curtis

Emma Curtis

Lead Ombudsman - Insurance, AFCA

Emma Curtis has 25 years’ experience in financial services law and governance, including over 10 years as a regulator.

Before joining AFCA as Lead Ombudsman - Insurance Emma was the Senior Executive Leader - Insurers with ASIC, leading the insurance supervision team. Emma led the ASIC Insurers team through the period that included the 2019-20 bushfires and the unfolding of the COVID-19 pandemic.

Emma also has prior experience in senior in-house legal roles with Australian financial services firms.

Robert Kelly

Robert Kelly

Managing Director & CEO, Steadfast Group

Robert co-founded Steadfast and has over 52 years’ experience in the insurance industry. He was voted the second most influential person in insurance by Insurance News, and was awarded the ACORD Rainmaker Award in 2014. Robert is a Qualified Practising Insurance Broker, a Fellow of NIBA, a Senior Associate of ANZIIF, a Certified Insurance Professional and a Graduate member of the Australian Institute of Company Directors. Robert is the Chairman of the ACORD Board and is also a Director of ASX-listed Johns Lyng Group Limited and not-for-profit organisation KidsXpress.

Philip Kewin

Philip Kewin

Chief Executive Officer, NIBA

Phil Kewin has over 35 years experience in Financial Services and Insurance having held a diversity of roles including owning his own financial Planning practice as well as executive roles including General Manager Life and Investments at Zurich, and was most recently the CEO of the Association of Financial Advisers.

In November last year, Phil was appointed Chief Executive Officer of the National Insurance Brokers Association of Australia (NIBA). Phil leads NIBA’s industry representation efforts and promotes the role and professionalism of brokers to: governments; regulators; businesses and the broader community.

 

Oscar Shub

Oscar Shub

IBCCC Chairperson

Oscar Shub is a part-time consultant with law firm Clyde & Co. He is also a Senior Member of the New South Wales Civil and Administrative Tribunal (NCAT) in the Occupational Division, presiding over disciplinary complaints against health practitioners for breaches of their respective codes of conduct. Prior to the establishment of NCAT, he performed the same role as chairman of the Health Practitioners Council of Australia. 

While still in a full-time partnership at the law firm Allens Arthur Robinson (now named Allens), he was appointed as Chairman of the Appeals Division of the Pharmaceutical Associations Compliance Committee, dealing with complaints against pharmaceutical companies for breaches of their code of conduct. 
For a number of years, Oscar also sat as a member of the former Superannuation Complaints Commission, hearing disputes between members of superannuation funds and fund managers. 

He is an experienced and accredited mediator. From 1979, Oscar was involved in the setting up, development and teaching of mediation in Australia and has since participated in mediations both as mediator and acting on behalf of clients.

 

 

Rachael Robertson

Rachael Robertson

Former Antarctica Expedition Leader. Leadership Expert. Best-selling Author

Rachael Robertson (CSP, MBA) is an Antarctic expedition leader, best-selling author and Australia’s pre-eminent authority on extreme leadership.

She presents with great humour, humility and passion to audiences that value her practical, no-nonsense approach. No matter the event, Rachael will leave your audience inspired, challenged and equip to take the next step in their leadership journey.

As a Chief Ranger and leader with 20 years of ‘extreme’ leadership experience, she is a best-selling author and leadership guru whose talents are in great demand from leading organisations around the globe.

As only the second female to lead a team to Davis Station in Antarctica she managed a diverse group of up to 120 people, through total isolation, months of darkness, with no way in and no way out. It was a leadership laboratory in the most extreme and hostile environment on Earth, where most of the theory doesn’t apply.

It was a ‘leadership laboratory’ in the most extreme workplace on Earth. In Antarctica she built a resilient and highly successful team based on the foundation that ‘respect trumps harmony’. Prior to leading the expedition Rachael had 16 years experience in a variety of senior operational roles in complex and challenging environments.

Since returning to Australia, Rachael has completed her MBA, written a best-selling book on her experience, Leading on the Edge, and has presented at over 600 conferences and events around the world. Rachael presents with great humour, humility and passion. No matter the event, Rachael will leave your audience inspired, challenged and equipped to take the next step in their leadership journey

 

MC

Adam Spencer

Adam Spencer

Mathematician, author and comedian extraordinaire

Adam Spencer was completing a PhD in Pure Mathematics when he happened to win the national Triple J Raw Comedy championship in 1996. From there, a television and radio career beckoned and Adam completed 15 years as one of Australia’s most respected, wittiest and thought provoking breakfast radio commentators across Triple J and later ABC 702.

Adam explained his love of prime numbers and the magic of maths to an enraptured TED audience in early 2013 and since being posted online, his talk has had over two million views. Adam is the ambassador for many charities including Redkite and in 2014 was appointed University of Sydney’s Ambassador for Maths and Science. 

Breakout Session Speakers

Frederik Anseel

Frederik Anseel

Senior Deputy Dean, UNSW Sydney Business School

Frederik Anseel is Senior Deputy Dean at UNSW Sydney Business School and is an award-winning scholar at the top-ranked Australian Graduate School of Management. Previously, he held leadership and professor appointments at King’s College London (UK), ESSEC Business School (France), Bocconi University (Italy) and Ghent University (Belgium).

Professor Anseel studies how people and organisations learn and adapt to change. His research has been cited over 7000 times and featured in the Financial Times, The Economist, Harvard Business Review, The New York Times and The Guardian.

In 2018, he was invited by the American Association for the Advancement of Science (AAAS, the largest scientific association in the world) for a global webinar broadcast on mental health and the importance of supportive leadership. His article on how COVID-19 might change the blueprint of cities was selected by LinkedIn as one of '21 big ideas' that will change our world in 2021.

Frederik Anseel is an elected fellow of the Academy of the Social Sciences in Australia and of the International Association of Applied Psychology. His research has been honoured twice with the "Best conference paper Award" by the Academy of Management.

 

 

Peter Baines OAM

Peter Baines OAM

Australian of the Year

Being your best for clients in their time of loss. Contextual leadership lessons from Australia’s most experienced disaster management specialist, Peter Baines. 

Peter Baines OAM has come up against some of the most confronting natural disasters, accidents and acts of terrorism during his career, making him one of Australia’s most experienced disaster management specialists. From working with loss adjusters to his time as Detective Inspector of Operations within the Forensic Services Group of the NSW Police Force, Peter offers a rare insight into what it takes to lead powerfully, with integrity and compassion, in the most extraordinary of circumstances. Peter is author of Hands Across the Water and Doing Good by Doing Good and has written for DUO Magazine and CEO Magazine. He was awarded the Order of Australia medal in the Australian Day honours 2014.

Peter will present stories of inspiration, resilience and how true leadership doesn’t come with a position or title but from teamwork, clarity of purpose and growth from adversity.

Peter Baines OAM has replaced Dr Richard Harris who unfortunately has been detained in the UK due to COVID.

 

Sheila Baker

Sheila Baker

EGM, Compliance & Customer Experience, Goldseal

Sheila Baker joined Steadfast in October 2020, following the purchase of Gold Seal, which specialised in the provision of Compliance, HR and Training & Education Services. Gold Seal has a long standing reputation industry-wide for quality advice and integrity which Sheila brought to Steadfast in addition to a highly skilled team with a broad range of capabilities in the compliance arena. Sheila was involved in Gold Seal since their establishment and has in excess of 25 years of experience in the capacity of service provision to the broking sector.

Gold Seal has always been renowned for its solution orientation and its ability to turn projects around efficiently and effectively. Sheila and her team have ensured the same qualities have been brought to the operations of Gold Seal in the Steadfast environment and that their delivery focuses on the needs of the broker, their clients and the industry.

 

 

Chris Charnock

Chris Charnock

Professional Indemnity Product Manager - A&NZ

Chris Charnock is Chubb’s Professional Indemnity Practice Manager for Australia & New Zealand. Chris is responsible for Chubb’s professional indemnity insurance underwriting strategy, portfolio management and product and services development in the region.

Prior to his current role, Chris’ Chubb Financial Lines career has spanned across claims, underwriting, and State distribution management.

Chris holds a BA/LLB from Western Sydney University.

Michael Cooke

Michael Cooke

Executive Manager Intermediated Packages Portfolio, Vero

Michael has 23 years of experience in the insurance industry and has been with Vero for 15 years. During that time Michael has held a variety of roles with Vero including underwriting, underwriting team leadership, underwriting agency leadership, product and portfolio management. He currently holds the role of Executive Manager Intermediated Packages Portfolio. 

Michael has a Bachelor of Commerce with Majors in Economics and Marketing from Macquarie University and an MBA (including a Graduate Diploma in Insurance) from Deakin University.

Vinh Giang

Vinh Giang

Keynote Speaker, Entrepreneur and Magician

With only 6 months to graduate, Vinh Giang left his degree in commerce and law to become an online magic teacher ultimately building a hugely successful online business, 52kards, which now serves over 800,000 students all around the world. This earned him the award of Top Young Entrepreneur in Australia. 

Vinh’s real magic journey began when he finally understood what Robert Houdin (an amazing magician) meant when he said: “A magician is an actor playing the part of the magician.” Once Vinh understood the meaning behind this quote, he focused all his energy on studying the art of performance and not the art of presentation. He has spent the last 15 years mastering the art of performance-enhanced communication, helping thousands of professionals worldwide to learn these skills.

 

 

Chris Kokalevski

Chris Kokalevski

Strategic Relationship Manager, Steadfast Vero

Chris Kokalevski has specialised in distribution and relationship management within the general insurance industry for over 18 years. Hi previous roles include claims, underwriting, business development for general insurance and workers compensation as well as a distribution manager (NSW/ACT).

Chris has a Bachelor of Commerce with a Major in Marketing from Wollongong University as well as an Advanced Diploma in Accounting (Wollongong Tafe).

Jodie Levitski

Jodie Levitski

Head of Marketing and Communications, Steadfast Group
Jodie Levitski is the Head of Marketing & Communications at Steadfast Group. In this role, Jodie oversees all aspects of Steadfast Group’s marketing, digital, events, sponsorships, and communication activities across all business units.  

Before joining Steadfast, Jodie was Head of Marketing & Communications for Marsh in the Asia-Pacific region where she spearheaded the delivery of strategic marketing and communication initiatives across 16 countries. This included the development and execution of regional and country marketing and communication strategies, working with country CEOs and specialty and industry practice leaders to support revenue growth. In this role Jodie was a member of the Marsh senior leadership team. 

Prior to this time Jodie worked across the financial services industry and listed property sectors for over 15 years where she was involved in multiple M&A deals, company transformations, change management programs, marketing and communication initiatives and lead generation programs. 

Jodie holds a Bachelor of Business with Honours, a Diploma in Financial Services and is a Prosci® Certified Change Practitioner.
 

 

Kate Lowery

Kate Lowery

Technical Liability Specialist, CGU

Kate is CGU Insurance’s Technical Liability Specialist, Southern Region in the Complex & Speciality Division. She is an experienced Liability specialist with 23 years’ experience in the insurance industry, with 18 of those years specifically in Liability Underwriting. 

Kate has worked with both international and local insurance firms, including Lloyds London, and joined CGU Insurance 12 years ago. During this time she has held various positions in both technical and market facing roles within the Liability product.  She has a wonderful ability to take technical content and break it down so that it is easy to digest. In her spare time you will find her cooking for family and friends or tending to her bees. 

 

Fiona Luc

Fiona Luc

Safety & Risk Consultant, IAG

Fiona is a health and safety professional and a certified Lead Auditor. She has worked in health and safety for 10 years, primarily providing consulting services and has also held safety roles within large organisations. She has worked across multiple types of industries and with very large national clients, as well as small to medium businesses, including retail, FCMG, manufacturing, emergency services and healthcare. 

 

Joining the IAG Risk Partners team as a Safety & Risk Consultant, Fiona has contributed improving the way we work and product development. She now leads the People Safety service stream and works with the CGU Workers Compensation and Liability Underwriting teams, facilitating improvements in safety risk management and how we interpret information.  

 

Fiona is passionate about working with clients to drive practical and positive outcomes that are tailored to their businesses. Outside of work you’ll find her creating baked goodies and finding guinea pigs to test them on.

 

Julie Lumbis

Julie Lumbis

SCTP Lead, Steadfast Group

Julie has over 35 years experience in the General Insurance Industry. Commencing her career as an Underwriter for a large Insurer she’s had a wide variety of senior underwriting roles across both property and casualty classes.

After a decade Julie chose to move across to broking and has not looked back. She has held a number of roles for large broking houses, an international and also wholesaled Liability and Contract Works through to London markets. Her extensive experience in product, broking and relationship management means she is the perfect fit for Steadfast and the role of managing our Commercial SCTP Commercial products, relationships and development pipeline.

Annette O’Brien

Annette O’Brien

Technical Broking Manager, Steadfast Group

Annette has over 20 years’ experience as an insurance lawyer, technical advisor and team leader. She has worked as an in-house and private practice lawyer. She has experience in claims, policy, general insurance, internal dispute resolution and litigation.

Annette worked in a number of insurance law firms primarily as a litigator before working as an in-house lawyer for a large insurance company where she specialised in advising on property liability, professional indemnity and NSW statutory claims. Annette joined Steadfast in June 2018 where she works alongside Michael White in the Broker Services Team. 

Chris Rouse

Chris Rouse

Chief Information Security Officer
Chris Rouse is the Chief Information Security Officer at Steadfast.

Chris is a skilled information security professional with over 19 years of experience in management, technology, audit and cybersecurity.

Prior to joining Steadfast, Chris was the Chief Information Officer at Law In Order working on projects such as the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry. 

Chris has also worked as the Global IT Director for SiteMinder working with General Counsel to ready the company for the GDPR. Prior to that Chris worked at The Interpublic Group as the SOX Compliance Manager responsible for IT Audit and Compliance.

Chris is a Certified Information Systems Security Professional (CISSP) and member of both ISC2 and ISACA. He recently completed the Yale School of Management: Accelerated Management Program and in 2019 studied Cybersecurity: Managing Risk in the Information Age with Harvard (Office of the Vice Provost for Advances in Learning).
 

Glenn Schultz

Glenn Schultz

General Manager Broker Services, Steadfast Group

Glenn has experienced a broad spectrum of the general insurance industry during his 40 plus years; including direct market; insurance broking; reinsurance broking and underwriting agencies.

Prior to joining Steadfast Group in 2019, he was the General Manager of AIMS which was the commercial and technical services joint venture of Austbrokers and IBNA Broker networks.

His extensive experience has been obtained dealing with some of the most unique and complex Insurance Placements in the Australian Marketplace. He is heavily focused on creating new methodologies of transacting business for next generation brokers and ensuring relevant digital tools are being created for the future of insurance and risk provision.

Ben Tan

Ben Tan

Digital Marketing Manager, Steadfast Group

Ben Tan is the Digital Marketing Manager at Steadfast Group, managing all aspects of digital marketing including Digital Advertising / Performance Marketing, Websites and SEO, Social Media plus the Marketing technology stack.

Before joining Steadfast in 2018, Ben was a Senior Marketing Manager at Macquarie BFS for 2 years, looking after various banking and financial services products including home loan, everyday banking, and digital investment.

Prior to this time, Ben worked for various leading Financial Institutions in Australia such as Westpac, ING Australia, Colonial First States (Commonwealth Bank of Australia) for over 10 years, with extensive digital marketing experience across Superannuation, Business Banking, Financial Planning, and Home Loans.

Ben holds a Bachelor of Arts (Multimedia and Digital Studies), Master of Information Technology and Diploma in Financial Planning.


Helen Tebelopoulos

Helen Tebelopoulos

General Manager Operations CCX, Goldseal

Helen is an Operations and Project Management professional with over 15 years’ experience in designing, delivering and implementing projects and complex organisational environments enabling growth, progress and positive change.

Helen’s consultative and hands-on approach ensures she builds stakeholder rapport quickly. She is not afraid to roll up her sleeves, understand the detail and do whatever is required to make the customer experience a pleasurable one. Helen’s continuing presence in the Gold Seal team means that their delivery ethos can remain client focused, efficient and effective.

Helen is highly regarded as a trusted resource, problem solver and a key senior member of the Gold Seal team.

 

Martyn Thompson

Martyn Thompson

Executive General Manager - Corporate Development, Steadfast Group
Martyn joined Steadfast as Executive General Manager – Corporate Development in June 2018 with over 35 years’ experience as an Insurance Broker. 

As part of the Executive team, Martyn’s role at Steadfast has him primarily responsible for developing our international footprint which includes unisonSteadfast as well as leading Steadfast Risk Group which has been formed to oversee the various risk businesses that provide effective enterprise, risk engineering, valuation services as well as alternative risk transfer solutions to the Broker Network. 

Prior to joining Steadfast he held senior roles for the global Broker, Willis Towers Watson where he was National Client Service Director and successfully implemented service platforms and standards across the global network and provided risk and insurance advice and solutions to many ASX companies, government as well as Multi-National organisations. 

He is a Senior Associate ANZIIF, holds a Diploma of Financial Services, a Graduate Certificate in Business Administration and is a Member of the Australian Institute of Company Directors, Risk and Insurance Management Society, and Risk Management and Insurance Association of Australia.
 

Steven Tuften

Steven Tuften

Director of Data and Machine Intelligence, Steadfast Technologies

Stevens prior role as Director, Asia-Pacific Standards at ACORD saw him responsible for growing the adoption of digital standards across the Asia-Pacific region as well as leading regional standards programs for General and Life Insurance including chairing global standards committees and supporting ACORDs global members like Steadfast implement ACORD Data Standards.

Prior to ACORD, Steven served as the Enterprise Data Architect at Allianz Australia for 4 yrs and Business Intelligence Architect at IAG for 6 yrs.

Steven is currently completing a Masters in Artificial Intelligence at Deakin University. 

 

Michael White

Michael White

Broker Technical Manager, Steadfast Group

Michael is the Broker Technical Manager of Steadfast. He has been with Steadfast since early August 2010. Prior to joining Steadfast, Michael worked for what is now DLA Piper (previously DLA Phillips Fox) for almost 19 years and prior to that worked for QBE for six and half years and the NSW Government Insurance Office for 5 years. Michael’s role as Broker Technical Manager includes responsibility for the Steadfast wordings.

Chris Wood

Chris Wood

Automotive Risk Manager & Technical Specialist, Allianz

Chris is an automotive guy. With over 30 years experience in the motor insurance industry, the last 19 with Allianz. Prior to taking on his current role Chris spent 8 years in the motor assessing team and has previous experience as a motor mechanic, a crash parts sales representative to the smash repair industry, a cost control & supplier manager.

Chris is an engaging member of the Allianz Risk Consulting Australia (ARCA) team with a deep understanding of the Australian motor insurance market, and an expert contributor to Allianz's global automotive risk management & new mobility initiatives working groups. He is passionate about educating our brokers and customers about risk management solutions and new vehicle technologies.

Steadfast
Convention

Adelaide 20 - 22 March